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Head of Commercial and Operations

RIVER & ROWING MUSEUM

Henley-On-Thames, Oxfordshire

Published
16-08-2019
Contact
RIVER & ROWING MUSEUM
Practical information
Published:
16-08-2019
Expires:
07-10-2019
Job id:
LJA-74850472
Job type:
Full-time
Job sector:
Building and Construction, Agriculture, Forestry, Gardening

Are you a skilled and successful commercial professional with operational experience in search of a new challenge? The River & Rowing Museum is a dynamic independent museum celebrating its 21st anniversary this year. We need your skills to help deliver our new Forward Plan and vision to bring the river to life. About you You will be a well-established professional with proven abilities in driving commercial income and at least five years’ experience in a range of operational roles. You will have a strong track record in developing and managing teams, bringing flair and imagination to the role, underpinned by a commitment to professional best practice and compliance. The ability to prioritise the Museum’s opportunities, and balance various demands on your time is vital. You will also contribute to the strategic development of the organisation as a key member of the Leadership Team. You have a keen interest in museums, arts and heritage and will be an enthusiastic advocate for our work. Purpose of role Reporting to the Director, the Head of Commercial and Operations has direct responsibility for key areas that underpin the museum’s activities. You will lead a talented team committed to delivering on targets to significantly raise the Museum’s commercial income, and providing an excellent visitor experience and well-maintained facilities. You will work with the Museum Director, and the Trading Company non-executive directors to develop the Museum’s strategy with respect to commercial activity, including events hire income, retail and managing the relationship with the catering contractor. You will have the lead responsibility for delivering this strategy and budgeted income. You will ensure an integrated and cost-effective approach to managing, maintaining and developing Museum operations, encompassing all aspects of the visitor experience, facilities, and security, to maximise public access and create a good working environment for staff. Within the role is responsibility for security of Museum buildings and collections, the safety of staff and visitors, and building maintenance. In addition, you will manage all aspects of IT, health& safety and security, visitor services and facilities. Developing external partnerships, and relationships with key stakeholders, is key to the post. Background The River & Rowing Museum is an award-winning museum and gallery, idyllically located on the banks of the River Thames in Henley on Thames, South Oxfordshire, close to the M4, M40 and within easy reach of both Oxford and Reading by both road and rail. Our vision is to bring the river to life - creating a powerful sense of place, enhancing the wellbeing of our communities and supporting a more sustainable natural environment. An effective Head of Fundraising is key to delivering our ambitions for the future. Opened in 1998 by H.M. The Queen, the Museum has established itself as one of the leading independent museums in the country. It was selected by The Times (May 2013) as one of the ‘50 best Museums in the world’, and in 2016 has been identified as one of the top 10 Family Friendly Museums in the U.K. The Museum is recognised as crucial to the local tourist economy and attracts over 118,000 visitors a year. The Museum’s award-winning building was the first major UK commission by Sir David Chipperfield and continues to be acclaimed for its minimalist design. It currently houses five permanent galleries including The Wind in the Willows, a gallery devoted to the work of artist John Piper and the International Rowing gallery. The temporary exhibition programme in 2019 includes a stunning exhibition of the work of artist and textile designer William Morris, - ‘An Earthly Paradise: William Morris and the Thames’ and a family friendly interactive exhibition in the summer ‘Bears’ from Seven Stories, Newcastle. Education is central to the Museum’s charitable objectives and its success in both formal school workshops and informal learning is a source of pride. Each year over 20,000 young people visit our purpose-built education centre that was doubled in size in 2006 with the support of a major Heritage Lottery Fund grant. In 2013 and again in 2018 the Museum was awarded the prestigious Sandford Award for Heritage Education. The Museum is currently open 7 days a week, throughout the year and sits in Mill Meadows by the side of the River Thames. It has a high quality and popular café, lively shop, plus a number of event spaces suitable for parties, weddings, lectures or conferences. Application Instructions: A full job pack and application form can be downloaded from the River & Rowing Museum website Completed applications should be sent to: recruitmentrrm.co.uk by 9am on Monday 9th September or be received by post on the same date. Initial interviews will be held in London on Wednesday 18tgh or Friday 20th September . Should you wish to discuss this role informally prior to submitting your application, or to arrange an informal visit to the museum, please contact the Director, Sarah Posey, via email. Job Description: Head of Commercial and Operations Responsible to: Director Responsible for: Visitor Services Manager, Retail Coordinator, Events Coordinator, Groups Coordinator and Technicians Location: Henley on Thames Salary package: £40,000 per annum The Company operates an auto-enrolment pension scheme Holidays 20 days per annum rising to 25 after two years, in addition to 8 Bank/Statutory Holidays per annum MAIN SCOPE AND RESPONSIBILTIES Commercial Line management of the Retail Coordinator and Events Coordinator, ensuring the continued development of a proactive commercial strategy to include retail planning, purchasing strategy and a proactive sales campaign for the commercial hire of the Museum building and estate. To manage the relationship with the contract caterer, ensuring that quality and standards are managed to the agreed level, and that commercial opportunities are maximized. Where appropriate, lead the review and tender process if a new catering contractor is required. Proactively develop, implement and manage events and other commercial projects, including working with external organisations and partners to maximise commercial revenue and raise the Museum’s profile. This includes an annual review of commercial opportunities, developing a clear income target, and ensuring that these financial targets are achieved. Facilities To ensure that the building and its contents are well-maintained, well-presented and secure, and that high levels of cleanliness are maintained. To be responsible for all aspects of the museum buildings and their insurance, together with mechanical and electrical installations, IT systems and grounds, letting and monitoring external service contracts as appropriate. To lead on ‘project management’ for any alterations or additions to the building or groundsand certain cross-team initiatives, or be the key contact if external project management support is engaged. To manage an effective planned preventative maintenance schedule for all buildings, grounds and installed equipment ensuring compliance with all licensing requirements, developing supplier relationships for the benefit of the museum, and dealing reactively to issues as they arise. To liaise closely with the Head of Collections & Exhibitions to ensure that: environmental monitoring and maintenance is in place to safeguard the collections; appropriate routine pest control contracts are maintained; routine maintenance of permanent displays is undertaken; and a Museum Emergency Plan is developed and maintained. Liaising with statutory and licensing authorities as appropriate (eg Fire, Police, local authorities etc) to ensure all necessary licenses are obtained and routinely renewed. To manage allocated staff and non-staff budgets reporting on these on a routine basis to the Finance Director. To ensure that the site and buildings are appropriately staffed during opening hours including as required for ‘out of hours’ events. To manage (in conjunction with external contractors) site security including opening and closing routines, whilst ensuring an adequate ‘key holder’ and ‘on call’ system is implemented. To be responsible for the security of Museum buildings and collections, ensuring appropriate systems and procedures are in place. To ensure support staff are available to assist with exhibition and event installation and demount, including staff as required for ‘out of hours’ functions. To ensure the routine maintenance and speedy repair of installed equipment in the Caterer’s areas of the building. To regularly review contractors, including the cleaning contract, to ensure value for money and the best possible service to the Museum Health and Safety To be the designated Health & Safety and Fire Officer and manage all aspects of H&S, ensuring that all relevant legislation and best practice are adhered to. To Chair and convene routine meetings of the Health & Safety Committee. Ensure adequate training is delivered to staff, and training records are maintained. Ensure all mandatory tests and inspections are carried out in a timely fashion maintaining all appropriate statutory records of the museum relating to the safe operation of the premises. Visitor Experience To be responsible for the safe and effective management of the Front of House through the management of the Visitor Services Manager ensuring that all areas are presented in a clean and safe fashion and that the highest levels of customer satisfaction are achieved. To schedule and supervise routine and one-off evacuation and emergency training for all staff to ensure that the public and staff are kept safe. To ensure that the FOH team consistently provide the highest standard of service to fellow staff and customers, closely aligned with the Museum brand. IT To manage the relationship with the IT contractor, including the strategic development of the Museum’s IT provision. To ensure that the IT contractor provides value for money, is a good “fit” for the organisation, and to carry out a tender process for a new contractor as required. General To develop and maintain the appropriate policies and plans for Commercial and Operations, and the Business Continuity Plan and Sustainability Plan for the whole organisation. To recruit, induct, manage and develop staff. To plan, manage and report on budgets. To update and maintain the Staff Handbook and procedures relating to staff induction. To work closely with other members of the Senior Management team to support the further development of the service. Together with other members of the Leadership Team, you will have responsibility for: Implementing the Museum’s Forward Plan Maintaining the Accredited status of the Museum Working towards achieving financial sustainability Actively supporting and demonstrating the Museum’s Values Working as part of a team and supporting colleagues across the Museum. The above job description is not intended to be a comprehensive list of key responsibilities, duties or requirements, and you are expected to carry out any other duties commensurate with the scope and scale of your role. The job description should be reviewed regularly to ensure it remains an accurate reflection of your role. Person Specification: Head of Commercial and Operations 1. Qualifications, experience & knowledge Proven experience of managing and maximizing commercial operations Proven experience and knowledge of managing building operations Proven experience of managing a public building and front of house operation within the arts/heritage sector Proven experience of managing Health & Safety within a public building Experience of managing staff and budgets Proven experience of project management 2. Skills & Abilities a) Excellent interpersonal, written and spoken communication skills b) Proven ability to multi-task and prioritise your own workload, meet deadlines, and to work effectively under pressure and to tight timescales c) Excellent attention to detail d) Proven team working skills and the ability to motivate, inspire and develop a staff team e) Strong negotiation skills f) Ability to assess priorities and make decisions g) Excellent Microsoft Office software and fundraising database/CRM skills h) Ability to create, analyse and report on financial information and management accounts i) Ability to work occasional evenings/weekends to meet the requirements of the role Behaviour & Characteristics a) Highly motivated with the desire and drive to deliver, and able to meet targets b. Able to create and maintain positive, trusting, and mutually beneficial relationships c. Communicates in a timely, straightforward, respectful, honest and engaging manner with colleagues and stakeholders d. Interest in museums, arts and heritage and ability to convey a passion for the Museum’s work e. Creative, proactive and resourceful f. Proactively seeks to advance own professional expertise and knowledge and supports others to do so g. Has a flexible and adaptive approach to work, executed with energy, flair and enthusiasm Qualifications a) Personal Licence holder b) Drivers Licence

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Contact
RIVER & ROWING MUSEUM
Practical information
Published:
16-08-2019
Expires:
07-10-2019
Job id:
LJA-74850472
Job type:
Full-time
Job sector:
Building and Construction, Agriculture, Forestry, Gardening
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