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Contact Centre Advisor - Telephony and Digital

Job id:
LJA-49116976
Published:
06-09-2017
Expires:
04-10-2017
Job type:
Part-time
Permanent

THE ROYAL BOROUGH OF WINDSOR & MAIDENHEAD

Contact Centre Advisor - Telephony and Digital

£17,291 £21,613 pa, pro rata
30 hours, 25 hours and 20 hours per week Permanent
Ref: CP0158-1709


There is an exciting opportunity to join the Royal Borough as we establish our new service delivery model. There are a number of part-time roles available in this career graded post at Level 2 & 3 in the Telephony and Digital team that are responsible for answering phone calls on the complete range of council services and digital interactions from residents seven days a week.

Full training will be given and we are seeking self-motivated, professional, friendly, enthusiastic, customer focussed individuals to join our highly motivated and friendly team.

You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner. You will be required to log, resolve and escalate all enquiries putting our customer's needs first at all times.

Ideally, you will have worked in a customer service environment and will be educated to GCSE level/NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.

You will be required to work evenings (one a week) and weekends (two weekend days in every four weeks) on a rota basis and time off in the week will be given.

For further information or an informal discussion please contact Sharon Fogarty or Siobhan Smithers on 01628 683816 or email Sharon.Fogarty@RBWM.gov.uk or Siobhan.Smithers@RBWM.gov.uk

Closing date: 24 September 2017
Interviews: 2 October 2017


TO APPLY...

Visit www.rbwm.gov.uk and click on 'jobs and careers'. Alternatively, email jobs@rbwm.gov.uk or telephone our Recruitment Line on 01628 683888 quoting the post reference number. Please don't send CVs, only RBWM application forms will be considered.

These posts are subject to an enhanced DBS check. We value diversity and welcome applications from all sections of the community.

The Royal Borough Windsor & Maidenhead


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